Still have questions?

Kontakio is live chat software for websites and messengers. Website messages, Telegram chats and callback requests come into one inbox, and the built-in CRM keeps customers, deals and tasks.

Yes. The AI operator answers in the website chat and Telegram from your knowledge base: website, documents and Q&A. In the cases you set it hands the dialog to a person and leaves a summary for the team, and once an operator has replied it stays out.

The AI operator answers only with facts from your knowledge base and trusted sites. If there is no answer, it honestly says it will check, or calls an operator. You can test the answers in a test dialog before launch.

After signing up, copy one line of code from the dashboard and paste it before the closing </body> tag. It works with WordPress, Shopify, Wix, Tilda and any custom website.

Yes. The free trial needs no credit card: website chat and Telegram, callback requests and notifications. The CRM and sending files come with paid plans — switch any time in the dashboard.

Create a bot with @BotFather, copy its token and paste it in the dashboard under Settings → Channels. Messages to the bot appear in the shared inbox right away.

Yes. Turn on Telegram alerts — every new message arrives as a notification you can reply to right in Telegram. The dashboard also works in a mobile browser.

Yes. The Team section has groups and direct messages between colleagues. The owner and supervisors create groups and invite teammates by link or email; each invited person gets their own dashboard login.

Yes. Agents record voice messages in the dashboard and visitors record them in the website widget. Voice and round video messages from Telegram play in a built-in player, and your voice messages reach the customer in Telegram as regular voice notes.

Yes. Connect your ZudSMS account under “Channels”: enter the login, Security Hash and sender name. Dialogs then get an “SMS” tab — the message goes to the client's +992 number and stays in the history.

On the Professional plan dialogs have a “Comment” tab. Only the team sees the note; it is never sent to the client.

The price depends on the plan and is charged per agent per month. See the current prices in the Pricing section above. No hidden fees, cancel anytime.

Top up the balance in the cabinet: by bank card (Visa, Mastercard, UnionPay), in the app of any of 13 Tajik banks, or by QR code via SmartPay. You can also pay without the cabinet — by your personal account number in a bank app. The subscription is taken from the balance. G2Pay and crypto payments in USDT and USDC are coming soon.

English, Russian, Tajik, Uzbek, Kazakh, Kyrgyz, Persian and Arabic. The widget detects the visitor's language and supports right-to-left text for Arabic and Persian.

WhatsApp Business and Instagram Direct are in development. Sign up and we will let you know as soon as they are live.

Connections are encrypted (HTTPS), passwords are stored as hashes and access to conversations is role-based. The account owner can export or delete all data in the dashboard.