One shared inbox
Website messages, Telegram chats and callback requests land in one place. Agents see the customer's history and reply in a couple of clicks.
2
NewNew: team chat and voice messages
Every customer conversation in one inbox
Website chat, Telegram, callback requests and a CRM. Kontakio brings every question into one shared inbox, so no lead slips through.
- 7-day free trial
- No credit card
- 5-minute setup
Inboxonline
- EEmmaWebsiteDo you ship to Berlin?
- OOmarTelegramCould you send me the invoice?
- LLucasWebsite📞 Callback request
- AAishaTelegramHow much is the plan for 3 agents?
EEmma Website
Do you ship to Berlin?
You · typing
Hi! Yes, we can deliver tomorrow before 6 pm 🚚now
- 1 line
- of code to install on any website
- 8 languages
- in the widget, Arabic and Persian included
- 5 minutes
- from sign-up to your first chat
- 24/7
- replies to customers right from Telegram
- Website chat
- Telegram bot
- Callback requests
- Email alerts
- Reply from Telegram
- CRM
- WhatsAppsoon
- Instagramsoon
- AI assistantsoon
Features
Everything you need to reply faster than competitors
Kontakio replaces a stack of separate tools: chat, messengers, leads and your customer base work together.
Your Telegram bot as a channel
Connect a bot from @BotFather in a minute — clients write in Telegram, you see their profile photo and reply from Kontakio with text, photos and voice.
👋 …✓✓
Reply from your phone
Alerts about new and unanswered chats arrive in Telegram, and you can answer the customer right there.
Kontakio12:04
↩︎
Automatic routing
Each new chat goes to the least busy available agent. Set chat limits and hand over to a colleague in one click.
Callback requests
Visitors leave a number and you see a timer, so you call back on time.
00:45
+992 •• ••• 35
Built-in CRM
Customers, deals and tasks next to the conversation. Your own pipelines and stages for deals and tasks — no integrations or exports.
Customers
Deals
Tasks
Canned replies
Ready answers to common questions save hours every week.
/hello/price/delivery
Speaks your customer's language
The widget comes in 8 languages, detects the page and browser language, and the greeting can be translated for each language. Right-to-left scripts are supported.
ENRUTGUZKKKYFAAR
Files and photos
Photos, documents, voice messages and videos up to 10 MB — both ways.
Team chat
Groups and direct messages between colleagues right in the dashboard. Invite teammates by link or email and discuss customers without switching to messengers.
⭐Work3
☕Coffee break
💰Sales1
4 colleagues online
Customer card next to the chat
Status, tags and notes, a deal or a task in one click, phone and email without extra windows. See which page and which ad brought the visitor.
In progress
#VIP#Wholesale
💼 Landing page$3,000
Send a proposal
🇹🇯 Came from Google utm_source=google
Voice and video messages
Record voice messages right in the dashboard — in Telegram they arrive as regular voice notes. Customers’ voice messages and round videos play in a built-in player.
▶
0:12
🎥
Feels like a messenger
Reply to a specific message with a quote, react, edit text within 15 minutes and delete for everyone — in the cabinet and in the website widget.
👍 ❤️
edited
⊘ Message deleted
Team comments
Leave notes for colleagues right in the dialog: “VIP”, “call back after 6 pm”. The client never sees them — neither on the site nor in Telegram.
Anna🔒 hidden from client
VIP — call back after 6 pm
SMS from the dialog
Connect your ZudSMS account and send SMS to the client's phone straight from the chat. It goes out under your sender name and stays in the history.
SMS → +992 90 ••• •• 67
Your order is ready for pickup
Operator profile
Every teammate sets the photo, name and position clients see, and keeps an eye on their own stats: dialogs in progress and closed.
A
3
active
12
today
64
this week
Your data, under control
HTTPS, role-based access, plus account data export and deletion on request.
- HTTPS
- GDPR
Try it yourself
A widget in your brand colours
Pick a colour, a side of the screen and a language — this is how the widget will look on your site. Everything is set in the dashboard, no developer needed.
your-store.com
Click the chat button to open or minimise the window
Getting started
Live in three steps
No developers, no complicated setup.
- 01
Sign up
Create an account — 7 days of full access for free, no card required.
- 02
Paste the code
One line before </body>. Works with WordPress, Shopify, Wix, Tilda and any other website.
- 03
Talk to customers
Conversations appear in the dashboard and in Telegram. Invite teammates and share the load.
index.html
<!-- … -->
<script src="https://api.kontakio.com/widget/a1b2c3d4" async></script>
</body>Product
Easy for agents, clear for customers
The agent dashboard, the website widget and its settings — see how it all works.
Calculator
How many leads do you lose without chat?
Visitors leave when they don't get an answer right away. Estimate what live chat can bring your website.
Extra revenue
+$2,250
per month
+150
new leads per month
Stop losing leadsThis is an estimate — use your own numbers. Typically 0.5–3% of visitors start a chat.
Pricing
Simple pricing, no surprises
Pay only for agents. Start free and upgrade when you are ready.
Starter
7-day free trial
Free7 days free
Everything to start
- Website chat and Telegram bot
- Callback requests
- Telegram and email notifications
- Team chat
- Conversation history: unlimited
- CRM: clients, deals, tasks
- Files and photos in chat
- SMS to clients via ZudSMS
Basic
per operator per month
$5/ month per agent
Everything in Starter, plus:
- CRM: clients, deals, tasks
- Files and photos in chat
- SMS to clients via ZudSMS
- Conversation history: unlimited
Professional
per operator per month
$8/ month per agent
What's included
- Canned replies
- CRM: clients, deals, tasks
- Files and photos in chat
- Voice and video notes
- Team comments
- SMS to clients via ZudSMS
- Conversation history: unlimited
Compare all plan features+
| Feature | Starter | Basic | Professional |
|---|---|---|---|
| Website chat and Telegram bot | |||
| Callback requests | |||
| Telegram and email notifications | |||
| Team chat | |||
| Client card | |||
| Reactions, replies and message editing | |||
| Widget in 8 languages | |||
| Canned replies | |||
| CRM: clients, deals, tasks | — | ||
| Files and photos in chat | — | ||
| Voice and video notes | |||
| Team comments | |||
| SMS to clients via ZudSMS | — | ||
| Conversation history | unlimited | unlimited | unlimited |
Calculator
Work out the price for your team
Pick a plan, the number of operators and a period — the longer the period, the bigger the discount.
Plan
Operators
3
Billing period
Total to pay
$146
$194
$5 × 3 op. × 12 mo − 25%
Per operator per month
$4
You save 25%
$48
Free trial first, no credit card needed
Channels
Be where your customers are
Connect channels in the dashboard in a couple of minutes. The list grows every month.
- Available
Website chat
A widget for any website with one line of code: chat, callbacks, files.
- Available
Telegram bot
Connect your own bot — Telegram conversations, including voice and round video messages, in the shared inbox.
- Available
Telegram alerts
Learn about new chats instantly and reply right from Telegram.
- Available
Email alerts
Emails about unanswered chats and plan expiry.
- Available
SMS via ZudSMS
SMS to +992 numbers right from the dialog through your ZudSMS account.
- Coming soon
WhatsApp Business
WhatsApp messages in the Kontakio inbox.
- Coming soon
Instagram Direct
Answer Instagram messages alongside everything else.
- Coming soon
AI assistant
A bot that answers from your knowledge base and hands tricky questions to an agent.
FAQ
Still have questions?
A real person will answer — pick whatever suits you.
We reply every day
Frequently asked questions
What is Kontakio?+
Kontakio is live chat software for websites and messengers. Website messages, Telegram chats and callback requests come into one inbox, and the built-in CRM keeps customers, deals and tasks.
How do I add live chat to my website?+
After signing up, copy one line of code from the dashboard and paste it before the closing </body> tag. It works with WordPress, Shopify, Wix, Tilda and any custom website.
Is there a free trial?+
Yes. The free trial needs no credit card: website chat and Telegram, callback requests and notifications. The CRM and sending files come with paid plans — switch any time in the dashboard.
How do I connect Telegram?+
Create a bot with @BotFather, copy its token and paste it in the dashboard under Settings → Channels. Messages to the bot appear in the shared inbox right away.
Can I reply to customers from my phone?+
Yes. Turn on Telegram alerts — every new message arrives as a notification you can reply to right in Telegram. The dashboard also works in a mobile browser.
Can my team talk to each other inside Kontakio?+
Yes. The Team section has groups and direct messages between colleagues. The owner and supervisors create groups and invite teammates by link or email; each invited person gets their own dashboard login.
Are voice messages supported?+
Yes. Agents record voice messages in the dashboard and visitors record them in the website widget. Voice and round video messages from Telegram play in a built-in player, and your voice messages reach the customer in Telegram as regular voice notes.
Can I send the client an SMS?+
Yes. Connect your ZudSMS account under “Channels”: enter the login, Security Hash and sender name. Dialogs then get an “SMS” tab — the message goes to the client's +992 number and stays in the history.
How do I leave a note about a client for colleagues?+
On the Professional plan dialogs have a “Comment” tab. Only the team sees the note; it is never sent to the client.
How much does Kontakio cost?+
The price depends on the plan and is charged per agent per month. See the current prices in the Pricing section above. No hidden fees, cancel anytime.
Which languages does the widget support?+
English, Russian, Tajik, Uzbek, Kazakh, Kyrgyz, Persian and Arabic. The widget detects the visitor's language and supports right-to-left text for Arabic and Persian.
When will WhatsApp and Instagram be available?+
WhatsApp Business and Instagram Direct are in development. Sign up and we will let you know as soon as they are live.
Is my data secure?+
Connections are encrypted (HTTPS), passwords are stored as hashes and access to conversations is role-based. The account owner can export or delete all data in the dashboard.
Start answering customers today
Sign-up takes a minute, setup takes five. The first 7 days are free.
Create a free accountNo credit card · Cancel anytime