KontakioKontakio
NewNew: the AI operator answers customers itself 24/7

The AI platform for talking to customers

Website chat, Telegram, CRM and AI in one window: the AI operator answers customers from your knowledge base, and the AI assistant helps your team write and translate replies.

Start for freeTry the widget
  • 7-day free trial
  • No credit card
  • 5-minute setup
Inboxonline
  • EEmmaWebsiteDo you ship to Berlin?
  • OOmarTelegramCould you send me the invoice?
  • LLucasWebsite📞 Callback request
  • AAishaTelegramHow much is the plan for 3 agents?
1 line
of code to install on any website
8 languages
in the widget, Arabic and Persian included
5 minutes
from sign-up to your first chat
24/7
replies to customers right from Telegram
  • Website chat
  • Telegram bot
  • Callback requests
  • Email alerts
  • Reply from Telegram
  • CRM
  • WhatsAppsoon
  • Instagramsoon
  • AI assistantsoon

Features

Everything you need to reply faster than competitors

Kontakio replaces a stack of separate tools: chat, messengers, leads and your customer base work together.

One shared inbox

Website messages, Telegram chats and callback requests land in one place. Agents see the customer's history and reply in a couple of clicks.

2

Your Telegram bot as a channel

Connect a bot from @BotFather in a minute — clients write in Telegram, you see their profile photo and reply from Kontakio with text, photos and voice.

👋 …✓✓

Reply from your phone

Alerts about new and unanswered chats arrive in Telegram, and you can answer the customer right there.

Kontakio12:04
↩︎

Automatic routing

Each new chat goes to the least busy available agent. Set chat limits and hand over to a colleague in one click.

Callback requests

Visitors leave a number and you see a timer, so you call back on time.

00:45
+992 •• ••• 35

Built-in CRM

Customers, deals and tasks next to the conversation. Your own pipelines and stages for deals and tasks — no integrations or exports.

Customers

Deals

Tasks

Canned replies

Ready answers to common questions save hours every week.

/hello/price/delivery

Speaks your customer's language

The widget comes in 8 languages, detects the page and browser language, and the greeting can be translated for each language. Right-to-left scripts are supported.

ENRUTGUZKKKYFAAR

Files and photos

Photos, documents, voice messages and videos up to 10 MB — both ways.

Team chat

Groups and direct messages between colleagues right in the dashboard. Invite teammates by link or email and discuss customers without switching to messengers.

⭐Work3
☕Coffee break
💰Sales1
4 colleagues online

Customer card next to the chat

Status, tags and notes, a deal or a task in one click, phone and email without extra windows. See which page and which ad brought the visitor.

In progress
#VIP#Wholesale
💼 Landing page$3,000
Send a proposal
🇹🇯 Came from Google utm_source=google

Voice and video messages

Record voice messages right in the dashboard — in Telegram they arrive as regular voice notes. Customers’ voice messages and round videos play in a built-in player.

▶
0:12
🎥

Feels like a messenger

Reply to a specific message with a quote, react, edit text within 15 minutes and delete for everyone — in the cabinet and in the website widget.

👍 ❤️
edited
⊘ Message deleted

Team comments

Leave notes for colleagues right in the dialog: “VIP”, “call back after 6 pm”. The client never sees them — neither on the site nor in Telegram.

Anna🔒 hidden from client

VIP — call back after 6 pm

SMS from the dialog

Connect your ZudSMS account and send SMS to the client's phone straight from the chat. It goes out under your sender name and stays in the history.

SMS → +992 90 ••• •• 67

Your order is ready for pickup

ZudSMS ✓

Operator profile

Every teammate sets the photo, name and position clients see, and keeps an eye on their own stats: dialogs in progress and closed.

A

3

active

12

today

64

this week

Your data, under control

HTTPS, role-based access, plus account data export and deletion on request.

  • HTTPS
  • GDPR

Getting started

Live in three steps

No developers, no complicated setup.

  1. 01

    Sign up

    Create an account — 7 days of full access for free, no card required.

  2. 02

    Paste the code

    One line before </body>. Works with WordPress, Shopify, Wix, Tilda and any other website.

  3. 03

    Talk to customers

    Conversations appear in the dashboard and in Telegram. Invite teammates and share the load.

index.html
<!-- … -->
<script src="https://api.kontakio.com/widget/a1b2c3d4" async></script>
</body>

Start answering customers today

Sign-up takes a minute, setup takes five. The first 7 days are free.

Create a free account

No credit card · Cancel anytime